Don't worry about where to charge your EV. The CUPRA Charging service is a public charging solution for CUPRA customers, enabling them to charge anywhere in our network with a single card and app. It allows you to charge at more than 650,000 public charging points across Europe. You will have all what you need for your charging needs through the My CUPRA App.
The CUPRA Charging service is included within the CUPRA CONNECT Services Portfolio. All you need to do is download the My CUPRA App. To subscribe to the CUPRA Charging service you will need to create a CUPRA ID and subscribe to one of the CUPRA Charging plans.
CUPRA Charging gives you access to a comprehense charging network. Use the CUPRA Charging Map in the app or the infotainment of the car to find the charging stations supported.
Of course – it can be used for all electrified CUPRA cars.
CUPRA Charging provides access to all types of public charging, whether AC and DC, and on top of that you can also use superfast IONITY charging stations.
No. The service is only offered for CUPRA Customers through the MyCUPRA App.
The CUPRA Charging Service is currently available in the following countries: Austria, Belgium, France, Italy, Spain, Germany, Sweden, Denmark, Ireland, Czech Republic, Slovakia, Slovenia, Hungary, Bulgaria, Finland, Estonia, Latvia, Liechtenstein, Lithuania, Greece, Cyprus, Malta, Croatia, Luxembourg, Netherlands, United Kingdom, Norway, Poland.
The CUPRA Charging service is provided through a Mobility Service Provider (MSP) contract between Elli, the Volkswagen Group Charging company, and you.
There is no physical contract to be signed. Instead, the contract is finalised digitally via customer registration. You are required to accept the Terms of Service as part of the registration process.
There is no activation fee, you can sign up for free. There are different tariffs that cover all the EV-driver´s needs, from casual users to frequent users. The prices for AC, DC and Ionity charging vary from tariff to tariff and are displayed in detail when you subscribe to the app. There is a tariff with and without a monthly base fee and different prices per kWh.
You can choose from the different tariffs offered in the My CUPRA app and you can also use our Charging tariff recommender to find the tariff that better suits to your needs.
In order to cancel the subscription, please refer to the CUPRA Charging section within My CUPRA App, Subscription management.
No, CUPRA Charging is for retail customers only.
FREE: This is our basic tariff. It lets you charge without any monthly fee. If you travel longer distances, you should consider either the Pure or the Power tariff, as these offer better pricing for charging.
There are no special tariffs for charging abroad. Your tariff is valid in all European markets where Elli has charging stations.
The tariff provides you with access to charging stations throughout Europe. The charging itself is not included in the tariff. You pay for the energy charging your car separately, based on actual consumption.
You will be shown the price by the charging point on the map.
At the beginning of each new month, you receive an invoice detailing all your charging sessions.
If you don’t recieve an invoice by the 5th day of the month, contact customer support. The contact details can be found on your RFID card or in the app.
Monthly.
There are currently three possibilities for starting and stopping your charging session at public charging points. One way is to authorise the session with the CUPRA Charging card (by holding it to the charging point card reader). When you start a charging session with the card, you must also end it with it.
Another way to start the charging session is to use the My CUPRA App. Select the charging point, connect the cable and click on “start charging” – after a couple of seconds (depending on your internet connection and the servers of the Charging Point Operator) the session will start.
The third method is by using the Plug&Charge functionality. Some CUPRA vehicles are equipped with this functionality. When charging your vehicle with Plug & Charge, all you must do is plug the charging cable into the vehicle and the charging process will start automatically. After the initial setup, you no longer need to use a charging card or an app when charging your vehicle at a public charging station. Please note however, that Plug & Charge is not yet available at all public charging stations. Please refer to the Plug&Charge section for more details.
A RFID (Radio-Frequency Identification) card is necessary to sign up.
Furthermore, you need the card to activate your connected CUPRA Charger, and at many stations you can start the charging process with the card.
As there are different authentication methods, the card is not mandatory. Before you charge your vehicle for the first time, you need to pair the physical card so that the app can be used for authentication at the station. Even after that, we recommend that you always keep your RFID card on you. Take into account that some of the charging points within the network might not be able yet to communicate with the MyCUPRA App.
You will be able to order it in the subscription process. The card will be posted directly to your home address.
5 to 7 working days.
No, you will get it once you subscribe to one of our tariffs.
After you recieve your card, you need to pair it with your account in the My CUPRA App in order to activate it.
There are currently two possibilities for starting and stopping your charging session at public charging points. One way is to authorise the session with the RFID card (by holding it to the charging point card reader). When you start a charging session with the RFID card, you must also end it with the RFID card.
Another way to start the charging session is to use the app. Select the charging point, connect the cable and click on “start charging” – after a couple of seconds (depending on your internet connection and the servers of the Charging Point Operator) the session will start.
No, it is connected to your user account and stays with you.
There can only be one card per contract. This means that, if your family wants to use multiple cards, you need to sign the corresponding number of contracts. Although the aggregators don’t allow for multiple cards per contract at the present time, a function will be introduced into the app that allows you to authenticate sessions remotely without using a physical card.
If you lose or misplace your RFID card, it can be blocked from the CUPRA Charging application. Under the “My CUPRA Charging Cards” section in the main menu, select the card you want to block. When you select a card, its details are shown, and it can be blocked using “Block card” at the bottom of the page.
If you lose your RFID card, please contact the CUPRA Charging Customer support. You can find contact details within the My CUPRA App.
Check your CUPRA Charging application to see whether you have an acte subscription and that you have an RFID card paired and set as the default for charging. If the app doesn't work, use the RFID card to authenticate and charge. If this is a recurring problem, contact customer support using the contact details on the RIFD card or in the app.
You can find your invoices within the CUPRA Charging section in the My CUPRA App.
Elli vouchers are coupons that can be redeemed in the CUPRA Charging section within the My CUPRA App. The voucher ammount will be added to your account and will be deducted from each charging session (only charging sessions, not monthly subscription fees). Vouchers can be used in all tariffs and are valid for all charging sessions at all charging points in Europe.
You can log in to your account from multiple devices.
You can now find CUPRA Charging in the My CUPRA app.
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